Privacy Policy

This Privacy Policy applies to all personal information collected by Automotive Exchange Pty Ltd trading as Ignition for Marketplaces (“Ignition for Marketplaces”, “we”, “us” or “our”). In this policy we explain how we collect, use, disclose and manage your personal information.

Ignition for Marketplaces is committed to complying with applicable privacy and data protection laws and protecting and safeguarding your personal information when you deal with us.

Automotive Exchange Pty Ltd provides advertising technology services through various business units and related entities, including services that form part of the Ignition for Marketplaces offering. This Privacy Policy applies to personal information we collect and handle in connection with Ignition for Marketplaces. Where Automotive Exchange Pty Ltd collects or handles personal information in connection with its other business units, related entities, products or services separately from Ignition for Marketplaces, this privacy policy will not apply, and the privacy policy applicable to those products or services will apply instead.

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Collection of personal information

Some information provided to us by clients, customers, contractors and other third parties may be considered private or personal. Without these details we would not reasonably be able to carry on our business and provide our services to you.

The types of personal information we collect include, but are not limited to: name, contact details (which may include phone numbers and email addresses), geographical location, account information and credentials (which may include user IDs and passwords), information about the services you use, business information, your IP address, and information about the devices on which you visit the IFM website and platform. We may also collect personal information from third party data providers where you have directed them to send that information to us.

We will only collect such personal information where it is necessary for one of our functions or activities.

Ignition for Marketplaces collects personal information in a number of ways including but not limited to:

Directly from you when you provide information to Ignition for Marketplaces in person, by phone or in writing (whether electronic or otherwise). For example, when you submit your personal information via our website contact form; when you enquire about our products or services; when you subscribe to receive updates and alerts relating to our products or services; when you purchase our products or services; or in a contract with your business to provide you with our products or services.
Through use of Ignition for Marketplaces’ proprietary platform.
From third party data providers and other entities where you have directed or otherwise consented to the collecting entity (or a service provider on its behalf) sending us data.

At or before the time the personal information is collected by us we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.

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Use and disclosure of personal information

We may use personal information that we collect in the following ways:

to provide our products and services and to research, develop, improve and use our products and services;
to contact you, including to respond to enquiries submitted through our website contact form;
for business record keeping purposes and administration purposes;
to pre-populate / customise / provide shortcuts on our platform;
to conduct surveys to determine use and satisfaction with our services;
to generate statistics in relation to your use of our products and services;
for the purposes of feedback, reviews and ratings;
to promote and market special offers and other services to you;

for purposes connected with the operation of the Ignition for Marketplaces website and its products and services; and
for staff training and quality assurance.
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We may disclose personal information that we collect in the following ways:

to our staff and our related bodies corporate and their staff in connection with providing products and/or services to you;
to outsourced service providers who assist us to provide our products and services, including data and technology service providers;
to entities to whom you request we send your information;
to organisations involved in a sale/transfer of Ignition for Marketplaces assets, business or shares;
to assist government or regulatory authorities or police;
as we are required by law, for example pursuant to a subpoena.

Where Ignition for Marketplaces provides information to a third party at your request, you acknowledge that your information will be handled by that third party in accordance with its privacy policy and not in accordance with the Ignition for Marketplaces privacy policy.

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Security and storage

Ignition for Marketplaces places great importance on the security of all information associated with our customers, clients and contractors. We take reasonable steps to protect against the loss, misuse, unauthorised access, disclosure and alteration of personal information under our control. Generally, personal information we collect is stored electronically on Ignition for Marketplaces’ systems, however in some circumstances your personal information may be stored in hard copy documents.

Personal information is de-identified or destroyed securely when no longer required by us. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

No data transmission over the internet can be guaranteed to be secure. As a result, while we strive to protect users’ personal information, to the extent permitted by law, Ignition for Marketplaces does not ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Ignition for Marketplaces receives your transmission, it makes every reasonable effort to ensure its security on its systems. Ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

Some of Ignition for Marketplaces’ service providers are located outside of Australia, including the European Economic Area, Singapore and the United States. It may be necessary to disclose your Personal information to those service providers for some of the purposes listed above. By providing Ignition for Marketplaces with your personal information, you consent to the disclosure/transfer of your Personal information outside of Australia as set out in this privacy policy.
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Access to and correction of personal information

You generally have a right to access your Personal information, subject to a few exceptions provided by law. If you wish to access your Personal information, please email us at legal@ignitionformarketplaces.com. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to this information you request, Ignition for Marketplaces may charge you some fees, however, these will not be excessive and will not apply to the making of the request. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.

Ignition for Marketplaces strives to maintain accurate and up-to-date records. To facilitate this, please let us know if you become aware of any of your details that are no longer accurate or up-to-date by emailing us at legal@ignitionformarketplaces.com.
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Links

Where our website provides links to third party websites, the operators of such sites may collect Personal information through the use of cookies or otherwise. To the extent permitted by law, Ignition for Marketplaces is not responsible for linked third party sites and recommends you read the privacy policy of such sites before disclosing your Personal information.
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Cookies

Ignition for Marketplaces’ website and platform may use cookies, IP address logging and similar technologies, including cookies placed by third party providers. The information collected via these technologies will only be used for the purpose of site analysis and to help us offer you improved online service.

When you visit our website, our systems may record your IP address, the date and time of your visit, the pages you viewed and any information downloaded. We may also automatically collect non-personal information such as the type of browser you use or the site from which you were referred. You cannot be identified from this information alone, and it is used only to help us provide an effective service on our website and platform.

Where we use third party cookies or similar tracking technologies, the specific providers will be listed in this Privacy Policy, together with information on how to manage or opt out of them.
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Complaints

If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us by email at legal@ignitionformarketplaces.com.

Ignition for Marketplaces treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you are not satisfied with our response to your complaint (after providing us with a reasonable time to respond) or would like further information about privacy in Australia, then we suggest you contact the Office of the Australian Information Commissioner.
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Changes to Privacy Policy

This policy may change over time. All changes will be published on this website and will only apply to personal information that has been collected after the date you accept the new privacy policy. If the changes will impact personal information collected prior to the date the changes are made then we will provide 30 days’ written notice to you of the relevant changes, where reasonably possible.

Version 1 (July 2026)